Warranty, shipping and returns, written out in full, and the twelve questions a drop actually raises. If the answer is not on this page, a person replies to every message.
The same terms on every device in every drop. Nothing here is conditional on which release you bought from.
12months
Twelve months from the day it arrives, covering parts and labour on any hardware fault. Return shipping is on us, and a device we cannot repair is replaced or refunded in full.
2–4working days
Within two to four working days across the UAE, tracked from the moment it leaves us. Orders placed while a drop is open ship the next working day.
30days
Thirty days, for any reason at all. Send it back in the condition it reached you and we refund the full amount, shipping included.
Everything worth knowing before a drop opens — how the releases run, what we guarantee, and what happens after the box arrives.
Each drop is a numbered release of restored devices, published to the calendar days in advance and opened at a fixed time. Waitlist members are notified first, and checkout stays open until the allocation is gone.
No ticket numbers read back at you, and no queue for the sake of one. Three ways in, all of them answered by the people who certify the devices.
Hours
Monday – Friday, 9:00 – 18:00 GMT
Weekend cover during a live drop